Bus Terminal Alerts - Frequently Asked Questions
Our most frequently asked questions are below. If you don't find the answer you're
looking for here, or you need additional assistance subscribing to Bus Terminal
Alerts, please don't hesitate to contact us at
support@bus.paalerts.com. Please include your contact info and a description
of the issue, and a support engineer will respond shortly.
Frequently Asked Questions
What is Bus Terminal Alerts?
Bus Terminal Alerts is a subscription service that allows subscribers to receive
electronic notifications of incidents or events that may delay their trip through
the Port Authority Bus Terminal or George Washington Bridge Bus Station.
How much does this alert service cost?
Bus Terminal Alerts is a free service offered by The Port Authority of NY &
NJ. Most Internet service providers or cellular carriers do not charge to receive
e-mail on a portable device, and some providers allow a certain number of e-mail
messages before incurring charges. Please check with your provider to determine
if there are any additional charges.
What type of devices can receive Bus Terminal Alerts?
Alerts can be sent to any device that has an e-mail address. This includes desktop
computers, pagers, cellular phones, personal digital assistants (PDA's), or other
such devices.
Can I have alerts sent to more than one e-mail address or mobile device?
Yes. When you subscribe, you can provide up to two e-mail addresses. If you need
to list more than two e-mail addresses, you will need set up an additional subscription.
Can I receive text (SMS) messages instead of e-mail messages?
If your cellular phone, PDA, or pager is capable of receiving text messages, the
providers automatically convert e-mail to text messages. To receive Port Authority
Bus Terminal Alerts as text messages on your cellular phone, PDA, or pager, refer
to your provider for actual instructions. Use your text message e-mail address provided
by your carrier to sign-up for Bus Terminal Alerts.
Examples of text e-mail addresses for various providers are:
-
Alltel: your 10 digit number@alltel.com
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AT&T: your 10 digit number@mmode.com or 10 digit number@txt.att.net (previously
your 10 digit number@mobile.att.net)
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Boost Mobile: your 10 digit number@myboostmobile.com
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Cingular: your 10 digit number@cingularme.com or 10 digit number@txt.att.net
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Nextel: your 10 digit number@messaging.nextel.com
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Sprint: your 10 digit number@messaging.sprintpcs.com
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T-Mobile: your 10 digit number@tmomail.net
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US Cellular: your 10 digit number@email.uscc.net
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Verizon: your 10 digit number@vtext.com
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Virgin Mobile: your 10 digit number@vmobl.com
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SkyTel: your pager PIN or Personal Access Number @skytel.com
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Arch Wireless: Your pager PIN @archwireless.net
Please check with your provider to obtain the most recent access method and confirm
that your cellular phone or PDA is authorized to receive text messages.
Why am I not receiving the Bus Terminal Alerts?
Ensure that you signed up with a valid e-mail address(es) and replied to the confirmation
e-mail. If you did not receive the confirmation e-mail or did not reply to it, you
will not receive Bus Terminal Alerts. Ensure that the Bus Terminal Alerts are not
being blocked by your spam filter. Add the e-mail address alerts@bus.paalerts.com
to your "allow list" or list of authorized senders.
My Bus Terminal Alerts are being blocked by my spam filter, what can I do?
Add the e-mail address alerts@bus.paalerts.com to your "allow list" or list of authorized
senders.
How do I subscribe to Bus Terminal Alerts?
Use the Subscribe page and complete the necessary fields.
I subscribed, but I entered the wrong e-mail address. What should I do now?
Re-subscribe with the correct e-mail address. The incorrect e-mail address will
automatically be deleted from the system.
I subscribed, but I want to change the type. What should I do now?
To change your subscription information for Bus Terminal Alerts, use the
Subscribe Page. This will delete your old information and add the new information.
When I subscribed, I was advised that I would receive a confirmation e-mail, which
I did not receive. What should I do now?
Use the Manage Account page and select "resend
confirmation e-mail". Make sure that your spam filter is not blocking e-mail from
alerts@bus.paalerts.com. If you still did not receive the confirmation e-mail, please
contact support@bus.paalerts.com.
I received the confirmation e-mail on my pager or cellular phone, and I cannot reply
to confirm the subscription. What should I do now?
Use the Manage Account page and select "Authorize
Account". You will need your e-mail address and authorization ID number (AUTH ID)
provided in the confirmation e-mail. If you do not have the confirmation number,
please contact support@bus.paalerts.com.
Is there another way to confirm my subscription to Bus Terminal Alerts?
Use the Manage Account page and select "Authorize Account". You will need your e-mail
address and authorization ID number (AUTH ID) provided in the confirmation e-mail.
If you do not have the confirmation number, please contact
support@bus.paalerts.com.
My e-mail address has changed. What can I do to continue to receive Port Authority Bus Terminal Alerts?
Unsubscribe using your old e-mail address and re-subscribe using your new e-mail
address.
Where can I get help subscribing to Bus Terminal Alerts?
Contact support@bus.paalerts.com. Please have available your e-mail address and any
error messages you are receiving.
How do I unsubscribe from Bus Terminal Alerts?
Use the Unsubscribe page. You will receive a confirmation
e-mail if the process
was successful.
How do I manage my Bus Terminal Alerts account?
Use the Manage Account page.
Feedback
The Port Authority of New York and New Jersey actively seeks your feedback in order to better serve you. Thank you for taking the time to communicate with us.
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